General Terms and Conditions Flex

Version 1, valid from 1 February 2022.

Contents

1. General Provisions

1.1. These are the Flex Terms and Conditions of arvato Finance B.V., trading as Riverty (hereinafter referred to as "Riverty", "we" or "us"). We provide revolving goods credit to finance products that our customers purchase from webshops with which we have a contract. These general terms and conditions apply to the agreement for a revolving credit of goods (hereinafter: "Credit Agreement") which we conclude with you.

1.2. We are supervised by the Netherlands Authority for the Financial Markets (AFM) and are registered under number 12047352 in the AFM register (www.afm.nl). We are also registered with the Chamber of Commerce under number 08203350.

1.3. We adhere to the code of conduct of the Vereniging van Financieringsondernemingen in Nederland (VFN).

2. Credit agreement

Credit

2.1. Riverty only offers goods credit that serves to finance products purchased from webshops with which Riverty has a contract. With the credit we offer you, the products you buy at these merchants are paid. For this purpose a credit limit is agreed upon with you. You can finance products up to the credit limit. You then repay the products to Riverty on a monthly basis. This means that you pay the products back to us in instalments, instead of paying the merchant all at once. You can see a current overview of the products you have financed and the cash price of those products at any time in your MyRiverty Flex account.

2.2. Riverty reserves the right to deprive you of your right to draw credit on the basis of the credit agreement for objective reasons. We shall inform you, on paper or on another durable medium, if possible in advance and at the latest immediately after this withdrawal, of this withdrawal as well as of the grounds for it, unless the provision of such information is prohibited by other Community legislation or is contrary to objectives of public order or public safety.

Redemption

2.3. You repay your credit monthly. Every product that the credit agreement is intended to finance is repaid to us over a period of up to 24 months. You may choose to repay the amount sooner. In that case the monthly payment will be higher. Each month you will repay at least 4.17% of the outstanding credit amount. The exact monthly payment depends on the number and price of the products you have financed with the credit and on the amount you wish to repay each month. However, you will always have to pay a minimum of 4.17% each month of the outstanding credit amount. You also pay interest every month on the outstanding amount of credit.

2.4. The payments you make to us will first be allocated to any default interest payable by you (if you are late in paying us), then to the interest you owe and finally to the redemption of the products. The products are repaid by you in the order in which you bought them (first in, first out).

2.5. You must pay us the first instalment one (1) month after you open your MyRiverty Flex account, and the subsequent instalments one (1) month later.

2.6. Payment of the monthly instalments is by direct debit, for which you give us permission via your MyRiverty Flex account. The instalments are automatically debited from your bank account. You must therefore ensure that there is sufficient balance in your bank account. In your account you can read on which day of the month this happens. We will also inform you prior to the debiting of a monthly instalment. If a direct debit is refused, we will send you a payment reminder via e-mail with the option of paying by iDEAL or bank transfer.

2.7. Your chosen repayment term applies in principle to all the products you wish to finance under this agreement. You may choose to increase or decrease the monthly payment amount during the term of the credit agreement if it suits you. You can do this in your MyRiverty Flex account. However, you will always pay a minimum of 4.17% of the outstanding credit amount each month. The higher the monthly payment amount, the faster you will repay the products that the credit is intended to finance. The repayment period you choose is always the same for all products. Therefore you cannot choose a different repayment term for each product. There is no charge for changing the monthly instalments.

Returning products

2.8. If you return a product that you have financed under the credit agreement to the Webshop and thus cancel the purchase agreement for that product, you do not have to refund the price of that product to Riverty. We receive the amount for that product directly from the merchant. The outstanding credit amount you owe Riverty will be reduced by the price of the product you returned. This will be made visible in your MyRiverty Flex account.

Total amount to be paid

2.9. The total amount you have to pay us depends on the number of products you have financed with the credit and their cash price. The total amount you have to repay us for those products is called the outstanding credit amount. The outstanding credit amount plus the interest payable by you make up the total amount you have to repay us. That amount changes as a result of your repayments and when you finance new products under the credit agreement.

Current overviews in MyRiverty Flex account

2.10. You can see a current overview of the products for which your credit extends and the cash price of those products in your MyRiverty Flex account at all times.

2.11. You can view an up-to-date overview of the total amount payable by you, the number of payments yet to be made and the monthly amount payable by you at all times in your MyRiverty Flex account. You can download and save the statement in your MyRiverty Flex account.

Duration

2.12. The credit agreement is concluded for an indefinite period, not exceeding 180 months.

Interest

2.13. Riverty charges interest on the outstanding credit amount. The interest rate is stated on your credit agreement. The interest rate is fixed and cannot be changed during the credit agreement. You pay the interest on the outstanding credit amount that you owe us for the products you have financed with the credit.

3. Right of withdrawal

3.1. You are entitled to withdraw from the credit agreement, without giving any reason, for a period of 14 calendar days from the day after the date of (i) conclusion of the credit agreement or (ii) receipt of all the contractual terms and conditions applicable to your credit agreement, if that day is later than the date of conclusion of the credit agreement.

3.2. You can revoke the credit agreement by sending a notification to this effect to Riverty within the period of 14 calendar days. If you wish to revoke the credit agreement, you may send a letter or e-mail to Riverty's postal address (K.R. Poststraat 66, 8441 ER Heerenveen) or to our customer service department at e-mail address klantenservice@afterpay.nl. The deadline is met if your notice has been sent to us before the expiry of the deadline.

3.3. Withdrawal from the credit agreement shall result in your obligation to pay us the entire outstanding amount (credit plus interest) and the amount of accrued interest per day until you have repaid the credit. The interest due will be calculated on the basis of the agreed debit interest rate. Your payment must be made promptly and at the latest within 30 calendar days of dispatch of your revocation. You can pay by iDEAL or bank transfer, for which you will be notified by us.

4. Credit application

4.1. The credit agreement will not come into effect until we have approved your credit application. For this purpose, we will assess your creditworthiness, amongst other things. On this basis we will assess whether granting you a credit is justified. Within the framework of the creditworthiness test, you will be asked questions regarding, among other things, your income and expenditure, and we may request information from the Bureau Krediet Registratie ("BKR"). Based on the information obtained, we will determine whether your application for a credit can be approved by us and whether we will therefore enter into the credit agreement with you.

4.2. In addition to the creditworthiness test mentioned above, we carry out checks prior to entering into the credit agreement which are mandatory under the Dutch Act on the Prevention of Money Laundering and Terrorist Financing (Wwft) and the applicable sanctions regulations. Riverty may refuse your credit application if we believe that entering into the credit agreement is in violation of its Wwft policy.

5. BKR registration

5.1. We are obliged to report your credit to the BKR. This means that we report the data from the credit agreement, including personal data, changes during the credit agreement, as well as payment arrears, any early repayment of the credit and the termination of the credit agreement. Your credit will therefore be registered with the BKR.

6. Late payment / early withdrawal

6.1. If you are at least two months late in paying an instalment which has fallen due and you have still not paid us even after having been served with a notice of default, we may collect the full outstanding amount of credit and the interest due from you in one go and terminate the credit agreement with you. If we proceed to demand payment and you do not pay us and still do not do so after having been served with a notice of default, you will be charged with default interest at an annual rate of 10%. The default interest rate is fixed and cannot be changed during the credit agreement. Non-payment can have serious consequences for you and make it difficult for you to obtain credit in the future.

6.2. If we proceed to draw down, we shall terminate the credit agreement with you by giving you two (2) months' notice on paper or on another durable medium. During the period of notice you are not permitted to finance any new products under the credit agreement. During this period your ability to use the credit will therefore be blocked.

6.3. We are obliged to report to the BKR if you fail to meet your payment obligations and at least two (2) months have elapsed since the due date, including any special circumstances in that regard such as making a payment arrangement. This will then result in a negative registration with the BKR for you. If payment arrears are likely to occur, we will warn you in writing in advance that failure to pay will result in a negative registration. A negative registration can have consequences, for example when applying for a mortgage.

7. Early repayment

7.1. During the credit agreement you can choose to repay part or all of the credit. You can do so by transferring the amount you wish to repay to Riverty to NL50 DEUT 0265 2957 50 stating your contract number. You will not owe us any compensation for your early repayment of the credit.

8. Termination of credit

Termination by you

8.1. You may terminate the credit agreement free of charge at any time by giving one (1) month's notice. If you terminate the credit agreement, you are obliged to pay us the full outstanding amount of the credit and the interest due no later than on the last day of the notice period.

8.2. If you wish to terminate the credit agreement, you may send a letter or e-mail to Riverty's postal address (K.R. Poststraat 66, 8441 ER Heerenveen) or to our customer service department at e-mail address klantenservice@afterpay.nl.

Termination by us

8.3. We may terminate the credit agreement by giving you two (2) months' notice on paper or on another durable medium. You are then obliged to pay us the full outstanding credit amount and the interest due no later than on the last day of the notice period.

8.4. We may terminate the agreement with you in the following cases: a. You are at least two months in arrears with the payment of an instalment due and, after having been given notice of default, you continue to fail to meet your obligations. b. You are moving abroad or it is likely that you will do so within the next few months. c. You die and we have valid reasons for assuming that your obligations under the credit agreement will not be fulfilled. d. You are declared bankrupt or under debt rescheduling (WSNP). e. You have consciously provided incorrect or incomplete information to us when entering into the credit agreement for the purpose of obtaining the credit of such a nature that we would not have entered into the agreement or would not have entered into the agreement on the same conditions if we had known the correct state of affairs. f. If continuing the credit agreement would conflict with Riverty's obligations pursuant to the policy for compliance with the Money Laundering and Terrorist Financing Act (Wwft) and the applicable sanctions regulations.

8.5. If we terminate the credit agreement with you for any reason referred to in the previous paragraph, you must pay to us the full outstanding amount of credit and interest due in one go.

9. Complaints

9.1. If you have a complaint, you can send us a letter or e-mail to our postal address (K.R. Poststraat 66, 8441 ER Heerenveen) or to our customer service with e-mail address klantenservice@afterpay.nl. If you are not satisfied with our response to your complaint, you can take your complaint to the Financial Services Complaints Institute ("Kifid"), www.kifid.nl, PO Box 93257, 2509 AG The Hague, the Netherlands. You can also take your complaint to a civil court (www.rechtspraak.nl).

9.2. You can also register a complaint with the Online Dispute Resolution (ODR) platform. This ODR platform can be found at http://ec.europa.eu/odr. The complaint will then in principle be handled by a dispute resolution body designated by the ODR.

10. Privacy

a. In our Privacy Statement you can read how we handle your personal data. Our Privacy Statement can be found at https://www.afterpay.nl/nl/algemeen/over-afterpay/privacy-statement. You can also request this Privacy Statement from us free of charge.

11. Final provisions

Changes in your situation

11.1. You are obliged to notify Riverty as soon as possible of any important changes with regard to your personal situation, such as your contact details (name, address, telephone number, e-mail address), bank account number or your financial situation, which are important for the correct execution of the credit agreement.

Amendments to these conditions

11.2. We will always inform you of any change to these terms and conditions at least one (1) month in advance on paper or another durable medium.

11.3. If we change the conditions, you are entitled to terminate the credit agreement. You must then pay the full outstanding credit amount and the interest due to us in one go.

Applicable law

11.4. The credit agreement shall be governed by Dutch law.