Riverty Consumer Terms & Conditions

I. Riverty - Fix Installments

II. Complaints

Complaints regarding the processing of payments can be made in written form by mail under the subject "Beschwerden" to Riverty GmbH, Gütersloher Str. 123, D-33415 Verl.

You also have the right to lodge a complaint with the arbitration board of the Deutsche Bundesbank. The complaint is to be addressed:

Deutsche Bundesbank Schlichtungsstelle Postfach 11 12 32 60047 Frankfurt a. M.

The complaint shall be made in written form, including a brief summary of the facts and accompanied by the documents necessary for the complaint to be processes. For more details, please refer to the complaint regulations published on the website of the Deutsche Bundesbank.

III. Personal data

The protection of your privacy is of the utmost importance to us. Riverty processes personal data in order to confirm your identity, assess on which payment option to offer you, administrate the customer relationship, to prevent abuse or misuse of Riverty, to conduct customer and risk analysis and risk management, for the prevention of money laundering, and to comply with general legal requirements. Personal data is information that can be directly or indirectly linked to you.

Below are examples of personal data that Riverty may process:

  1. Contact information – name, address, date of birth, Social security number. email address, telephone number, etc.
  2. Payment information – invoice information, bank account number etc.
  3. Financial information – your income, potential credit commitments, negative payment history
  4. Information on goods/services – details about the items you purchase
  5. Historical information – your purchase, payment and credit acceptance history

We reuse the data you previously provided to us and we may share your information with credit reference agencies and providers of identity lookups and anti-money laundering screening companies for the purpose of assessing your credit score and risk assessment upon applying for one of our payment methods, and for confirming your identity and address information.

If you have used Riverty´s services previously, there might be information stored about you, e.g. for customer administration, documentation requirements or similar approved purposes. Where available Riverty will use such information to confirm your identity and simplify your use of Riverty. Riverty may use electronic communication (through for example text messages and e-mail) in contacts with you. You are entitled to request access to data, edit incorrect data relating to you or inform us that you no longer wish to have your personal data stored. The request shall be sent to datenschutz@Riverty.de.

Data may also be provided to the merchant from which you made your purchase (for administrative purposes) and to authorities and other governing bodies if Riverty is legally required to do so. Riverty may also share your personal data with other companies within the Arvato Financial Solutions group. Riverty is the data controller for the processing of your personal data. Please see Riverty´s Privacy Statement for Riverty´s full description of Riverty´s processing of personal data.

IV. Cookies

Riverty uses cookies. Cookies are small files that are temporarily placed on your hard drive. They are used only to obtain information on the use of Riverty’s websites. This makes it possible to recognize your computer automatically the next time you view Riverty’s websites. However, cookies contain no personal data, so the protection of your private sphere is ensured. Depending on your settings, your Internet browser may automatically accept cookies. However, you may also change your browser settings at any time and use Riverty’s websites without cookies, the usability of those might then be limited.



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